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25th EASM Annual Conference, Bern & Magglingen, Switzerland. 05.-08.09.2017
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Written by Joachim Willms [Managing Director]   
I recommend this EASM Conference!


Invitation to participate in the 25th EASM Conference 2017 in Bern and Magglingen, Switzerland

The organizers are pleased to invite you to participate in the 25th annual conference of the European Association for Sport Management (EASM), to be held in Bern, Switzerland from 1 to 8 September 2017. The Institute of Sport Science of the University of Bern and the Swiss Federal Institute of Sport Magglingen are honoured to host this important sport management conference. Both partners play a key role in the development of sport management studies in Switzerland.

The local organizers will do their utmost to offer an interesting programme, establish network platforms to connect with colleagues and representatives from international sport organisations and companies as well as to provide opportunities to meet and make friends.

Switzerland, and Bern in particular, is not only well known for its rich cultural history and mountains, but also for cheese and chocolate. We will make sure all participants will have the opportunity to experience this “Swissness” and to enjoy such delights alongside the official programme of the conference.

See you in Bern and Magglingen in September 2017!

EurOMA 2017: Tourism, Culture & HO; Edinburgh, GB, 01.-05-07.2017
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Written by Joachim Willms [Managing Director]   

Call for Papers for

EurOMA 2017 - Special Session on Tourism, Culture and Hospitality Operations

The 24th EurOMA conference will be hosted by the Heriot Watt University from the 1st-5th July 2017, in Edinburgh, Scotland

The Special Session on Tourism, Culture and Hospitality Operations

will be organized by Ross Curran, Sean Lochrie, Kevin O’Gorman and Babak Taheri

This track focuses on service delivery and failure in the tourism and hospitality sectors. Tourism and hospitality services have been an important sector of the world economy for many years. It is also important to notice that service delivery has undergone substantial change in the tourism and hospitality sector. For example, digital services now enable customers to interact with a user interface in the hope of getting simple and desired benefits. Meanwhile, in the services marketing realm, it is common to hear stories of customer service woes. For instance, when a customer encounters a problem in the service world, he/she may become disengaged and stop buying from that company or switching over to another service provider. As a result, it is important for service providers to capture their customers’ needs and actively engage them in the service delivery process. Tourism and hospitality service providers should also focus on evaluations of responses to complaints, but also motivate customers to take an active role in overcoming a co-created failure, thus assuming a perceived responsibility for the flawed tourism and hospitality service(s).

The track organizers are particularly interested in papers that address the following sub themes with contextual focus on tourism and hospitality services:
  • Customer evaluations of complaint handling experiences
  • Post-consumption emotions and perceived justice
  • Customer evaluations of travel/tourism/hospitality operators’ responses to their complaints
  • Services failure and recovery encounters
  • Dysfunctional customer behaviour
  • IT-enabled customer service systems
  • Service guarantees (SGs)
  • The dark side of customer co-creation
  • Forecasting tourism and hostility business failure
The Arctic in World Affairs: A North Pacific Dialogue on the Arctic in the Wider World - eBook
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Written by Joachim Willms [Managing Director]   
New Publication as PDF - Download is free of charge:


KMI/EWC series on The Arctic in World Affairs
(Busan, Republic of Korea: Korea Maritime Institute; Honolulu: East-West Center, December 2015); xvi, 452 pp.

The Arctic in World Affairs: A North Pacific Dialogue on the Arctic in the Wider World addresses six major themes: the U.S. Arctic Council chairmanship program; policy implications of climate change for the nations with Arctic interests; implementation of the polar code; the impacts of shifting world energy markets on Arctic resource development; stewardship of the Arctic Ocean, and healthy communities in the Arctic. Bringing together the contributions of experts from the three North Pacific Arctic coastal states (Canada, Russia, and the United States) and three leading North Pacific non-Arctic states (China, Japan, and Korea), the book goes beyond generalities to identify and evaluate the effectiveness of innovative measures that will contribute to maintaining the Arctic as a zone of peace and promoting sustainable development in the region.

On the U.S. Arctic Council chairmanship program, the book outlines steps already taken by the U.S. as well as plans for continuing progress. It introduces key thematic areas: healthy Arctic communities, Arctic climate change, and Arctic Ocean stewardship.

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